Terms of Service & SaaS Agreement

1. Acceptance of Terms & Platform Architecture

Welcome to Virtufy OS (“Virtufy”, “we”, “our”, or “us”). By accessing our website, creating an account, entering the client portal, or engaging our managed growth services retainers, you (“Customer”, “Organization”, or “You”) agree to be legally bound by these Terms of Service.

Virtufy operates with a clear architectural distinction:

These general Terms govern website and software access. Specific package deliverables, turnaround times, and commitments are formalized in your dedicated Master Service Agreement & Statement of Work.

2. Multi-Tenant Data Isolation & Security

Each organization provisioned on Virtufy receives an isolated tenant workspace protected by PostgreSQL Row-Level Security (RLS). All data queries are scoped strictly to the authenticated tenant organization. You are responsible for managing the permissions of your staff members and maintaining password and session token confidentiality.

Attempting cross-tenant data access, reverse-engineering platform APIs, or bypassing security boundaries will result in immediate account termination and legal action under the Information Technology Act, 2000.

3. AI Capabilities & Professional Disclaimers

Virtufy incorporates selected artificial intelligence capabilities to assist with copywriting, lead scoring, and workflow automations. AI suggestions do not constitute legal, medical, or clinical advice.

4. Managed Retainers, Approvals & Ad Spend

• Sprint Deliverables: Deliverables are executed in 30-day operating sprints as defined in the applicable package Statement of Work (CONNECT, GROW, LEAD ENGINE, or GROWTH OS).
• Approval SLA: Clients agree to review and respond to creative assets submitted in the Client Portal Approval Center within 7 business days to maintain campaign momentum.
• Advertising Budget: Virtufy service fees cover strategy, creation, setup, and optimization. Third-party advertising spend is strictly separate and paid directly to advertising networks (Meta, Google) by the client.

5. Intellectual Property Rights

Client IP: You retain 100% ownership of your business data, patient/customer contact information, brand logos, and media footage uploaded to Virtufy.

Platform IP: Virtufy software code, proprietary system architectures, UI design systems, workflows, and documentation remain the exclusive intellectual property of Virtufy.

6. Invoicing, GST & Commercial Terms

Fees are billed in Indian Rupees (INR) with applicable Goods and Services Tax (GST SAC Code 9983 — Information Technology & Management Consulting Services). Retainers are payable in advance of each 30-day sprint cycle. Cancellation terms and pro-rata provisions are governed under our Refund and Cancellation Policy.

7. Limitation of Liability & Jurisdiction

Virtufy is not liable for indirect, incidental, or consequential damages resulting from third-party platform API changes or outages (such as Meta Graph API, Google Ads API, or telecommunication gateways). These Terms are governed by the laws of India, with exclusive jurisdiction in the courts of Mumbai, Maharashtra.