Refund & Cancellation Policy
Version 1.0 • Effective August 2026
1. Retainer Model & 30-Day Sprint Operating Cycles
Virtufy growth services are structured as 30-day operating sprints (CONNECT, GROW, LEAD ENGINE, GROWTH OS). Each monthly cycle covers specialized strategist time, creative production, campaign management, landing page development, and technical optimizations as outlined in your package Statement of Work.
Because dedicated delivery teams and creative capacity are reserved specifically for your organization upon invoice settlement, refund eligibility is tied directly to the sprint milestone lifecycle.
2. Cancellation Notice & Renewal Timing
- No Long-Term Lock-In: Clients are not bound to annual commitments. You may cancel or adjust your growth retainer at the conclusion of any 30-day sprint cycle.
- 7-Day Written Notice: To ensure proper offboarding, final deliverable export, and prevent automated renewal billing, written notice must be submitted at least 7 calendar days before the next monthly renewal date to billing@virtufy.com or via the Client Portal Settings.
- Work Through End of Cycle: Following timely cancellation notice, your assigned delivery pod will continue executing all scheduled sprint tasks and weekly reviews through the final day of your paid monthly cycle.
3. Refund Eligibility Schedule
If you request cancellation within 48 hours of initial payment and prior to the delivery pod conducting your onboarding kickoff session or drafting deliverables, a full 100% refund is issued.
If cancellation is requested while technical audit, tracking setup, or initial creative scripting is in progress, a 50% pro-rata refund will be issued, deducting setup labor already expended.
Once landing pages, creative reels, ad setups, or CRM workflows have been deployed or approved, the current month’s retainer fee is non-refundable. Work continues uninterrupted through the end of the paid 30-day period.
4. Separate Third-Party Advertising Spend
Media Budget Exclusion:
All advertising budget allocated to external networks (Meta Ads, Google Ads, or local directory listings) is paid directly by the client to those respective ad platforms using client billing instruments. Virtufy does not hold or disburse your ad budget and cannot issue refunds for media budget consumed on third-party ad networks.
5. GST Invoicing Adjustments & Credit Notes
For any approved refund or billing adjustment, an official Goods and Services Tax (GST) Credit Note will be generated under SAC Code 9983 and credited back to the original source of payment within 5 to 7 business days, in compliance with Indian GST regulations.
6. Billing Inquiries & Assistance
For questions regarding invoices, payment methods, or retainer renewals, please contact our accounts desk at billing@virtufy.com.
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